Shipping
We ship around the world with any of the world's trusted carriers like FedEx, UPS, DHL, EMS, TNT, and the USPS. Decisions will be based on where the package is going and how large it is.
Everything that leaves our store is fully insured against loss, theft and damage during its transit so you can rest easy knowing that your investment is protected. All of our packages are insured by an independent third party insurance company. In the case of an item exceeding the limits of the insurance policy, we will use armored services such as Brinks, Malca Amit, and Ferrari Express to get your package to you on time and in immaculate condition. Again, charges for these services will apply and will be provided at the time of purchase.
Delivery Requirements
Please note that due to the nature of our products and their value, every single one of the packages we send out will need an adult signature at the time of delivery. For insurance reasons, we are not able to ship our products if there isn't an adult available to sign for the package upon delivery.
Shipping To Another Address
Because of the heightened risk of fraud associated with shipping luxury products, Luxury Bazaar prefers to ship items to the billing addresses of their purchasers. We do however realize that there is often a desire to have the item shipped to an alternate address. If you would like that a package be shipped to an address other than your billing address, we ask that you contact your credit card company and have them add an "Alternate Shipping Address" to your account with them. It is a very simple and routine process that shouldn't take longer than a few minutes to complete. In turn, it adds a level of security to your purchase that simply isn't worth overlooking.
Customs Duty & Tax Regulations
Duty - Most international orders are subject to customs duty and tax regulations specified by the designated country, and are the sole responsibility of the customer. You may contact your local customs office for details. The average international order takes up to one week for delivery. Oversize and/or high value orders may require additional shipping charges.
Returns
We prescribe to a "No Questions Asked" return policy for all in stock items. This does not apply to items that are on memo, or special and/or custom orders. If for any reason whatsoever you are not 100% satisfied with your purchase send it back and we will refund your order. The only fees you will be responsible for are return shipping costs, and for international customers, any duties or value added taxes.
Returns must be made within seven days of you receiving the product.
All returns must also have a Return Authorization (RA) number. As such, to get an RA number, you'll need to get in touch with us prior to shipping it back. This number must be displayed on the outside of your box and will expedite the process. As much as we like getting gifts, any returns without an RA number will be returned to the sender.
If you are planning on returning an item to us, it must be returned in its original box and with everything it came with.
Returns will be credited in full minus the price of the original shipping costs and the costs associated with insuring your purchase.
Credit will be issued in the same form that your payment was made. We cannot refund you cash for a purchase you made with a credit card.
We expect the same level of security and shipping when you are getting the package back to us. All returns must be shipped with a traceable courier such as UPS or USPS. Do not ship via FedEx, as FedEx does not insure watches or jewelry valued above $500. Return shipment must be pre-paid and fully insured for the amount you expect credit. Collect shipping will be refused. In case of a loss or damage, customer is liable.
Once you have received an RA number, the item must be shipped to us so that we receive it with 7 days. In addition to the above, the following must be taken into account depending on what you purchased from us and want to return.
Watches:
Watches must be returned in the original condition, with all protective plastics/tape and hang tags intact, all accessories, boxes and papers. Until you are positive you will be keeping the watch, kindly refrain from wearing it. It is almost impossible to wear a watch for even a day and for the watch not be blemished or scratched. Please do not have the bracelet sized (links removed), or any straps cut. Please note that some watches are on memo from other dealers and do not carry a return policy. You will be notified before your purchase if the selected watch meets these criteria.
Jewelry:
All jewelry must be returned to us in the original condition, with all the original boxes, papers, tags etc. Resizing of Rings, Bracelets, and Necklaces done by the customer voids the return policy.
Special Orders:
We will gladly assist in providing special orders of items that we may not currently have in stock. Due to the specialized nature, special order items are not subject to the standard return policy. If your item is a special order item, we will notify you at the time of purchase. This mostly applies to Watches and Brand Name jewelry that is not in stock and has to be ordered.
Purchases by Manufacturers:
Our return policy does not apply to any purchases made by any watch manufacturer, watch brand distributors, and/or any person acting on behalf of any of these entities in any capacity. Purchases made by the aforementioned entities may not be returned for any reason under any circumstances.
We believe that the conditions laid out here are very reasonable, fair and simple to adhere to. If for any reason any of these conditions can't be met, please get in touch with us as soon as possible. We are very reasonable people and are willing to listen to what you have to say, but you simply must give us a call and receive authorization before you put the product in the mail.
