Shipping
We ship around the world with any of the world's trusted carriers like FedEx, UPS, DHL, EMS, TNT, and the USPS. Decisions will be based on where the package is going and how large it is.
Everything that leaves our store is fully insured against loss, theft and damage during its transit so you can rest easy knowing that your investment is protected. All of our packages are insured by an independent third party insurance company. In the case of an item exceeding the limits of the insurance policy, we will use armored services such as Brinks, Malca Amit, and Ferrari Express to get your package to you on time and in immaculate condition. Again, charges for these services will apply and will be provided at the time of purchase.
Delivery Requirements
Please note that due to the nature of our products and their value, every single one of the packages we send out will need an adult signature at the time of delivery. For insurance reasons, we are not able to ship our products if there isn't an adult available to sign for the package upon delivery.
Shipping To Another Address
Because of the heightened risk of fraud associated with shipping luxury products, Luxury Bazaar prefers to ship items to the billing addresses of their purchasers. We do however realize that there is often a desire to have the item shipped to an alternate address. If you would like that a package be shipped to an address other than your billing address, we ask that you contact your credit card company and have them add an "Alternate Shipping Address" to your account with them. It is a very simple and routine process that shouldn't take longer than a few minutes to complete. In turn, it adds a level of security to your purchase that simply isn't worth overlooking.
Customs Duty & Tax Regulations
Duty - Most international orders are subject to customs duty and tax regulations specified by the designated country, and are the sole responsibility of the customer. You may contact your local customs office for details. The average international order takes up to one week for delivery. Oversize and/or high value orders may require additional shipping charges.
Returns
We prescribe to a "No Questions Asked" return policy for all in stock items. This does not apply to items that are on memo, or special and/or custom orders. If for any reason whatsoever you are not 100% satisfied with your purchase send it back and we will refund your order. The only fees you will be responsible for are return shipping costs, and for international customers, any duties or value added taxes.
Returns must be made within seven days of you receiving the product.
All returns must also have a Return Authorization (RA) number. As such, to get an RA number, you'll need to get in touch with us prior to shipping it back. This number must be displayed on the outside of your box and will expedite the process. As much as we like getting gifts, any returns without an RA number will be returned to the sender.
If you are planning on returning an item to us, it must be returned in its original box and with everything it came with.
Returns will be credited in full minus the price of the original shipping costs and the costs associated with insuring your purchase.
Credit will be issued in the same form that your payment was made. We cannot refund you cash for a purchase you made with a credit card.
We expect the same level of security and shipping when you are getting the package back to us. All returns must be shipped with a traceable courier such as UPS or USPS. Do not ship via FedEx, as FedEx does not insure watches or jewelry valued above $500. Return shipment must be pre-paid and fully insured for the amount you expect credit. Collect shipping will be refused. In case of a loss or damage, customer is liable.
Once you have received an RA number, the item must be shipped to us so that we receive it with 7 days. In addition to the above, the following must be taken into account depending on what you purchased from us and want to return.
Watches:
Watches must be returned in the original condition, with all protective plastics/tape and hang tags intact, all accessories, boxes and papers. Until you are positive you will be keeping the watch, kindly refrain from wearing it. It is almost impossible to wear a watch for even a day and for the watch not be blemished or scratched. Please do not have the bracelet sized (links removed), or any straps cut. Please note that some watches are on memo from other dealers and do not carry a return policy. You will be notified before your purchase if the selected watch meets these criteria.
Jewelry:
All jewelry must be returned to us in the original condition, with all the original boxes, papers, tags etc. Resizing of Rings, Bracelets, and Necklaces done by the customer voids the return policy.
Special Orders:
We will gladly assist in providing special orders of items that we may not currently have in stock. Due to the specialized nature, special order items are not subject to the standard return policy. If your item is a special order item, we will notify you at the time of purchase. This mostly applies to Watches and Brand Name jewelry that is not in stock and has to be ordered.
Purchases by Manufacturers:
Our return policy does not apply to any purchases made by any watch manufacturer, watch brand distributors, and/or any person acting on behalf of any of these entities in any capacity. Purchases made by the aforementioned entities may not be returned for any reason under any circumstances.
We believe that the conditions laid out here are very reasonable, fair and simple to adhere to. If for any reason any of these conditions can't be met, please get in touch with us as soon as possible. We are very reasonable people and are willing to listen to what you have to say, but you simply must give us a call and receive authorization before you put the product in the mail.
Authenticity
Luxury Bazaar guarantees that all watches and brand name jewelry sold through our website is 100% authentic and, where applicable, will include the original packaging with serial numbers and/or certificates of authenticity. We also guarantee that all watches and jewelry we sell are brand new and unused (unless otherwise stated).
In fact, we are so confident in our guarantees of authenticity that we will refund double the purchase price if you get something from us that is proven to be a fake (some restrictions to this policy apply; contact us for full details).
While we are NOT an authorized dealer of any of the watch or jewelry brands that we sell, we do source our watches and brand name jewelry directly through authorized dealers and distributors. We thoroughly screen all of our vendors on a regular basis to make sure that they meet the high standards we set for all our business associates.
Every high-end watch and jewelry manufacturer imprints a serial number on each of their pieces for identification purposes. We guarantee that each item we sell bears the original manufacturer’s serial number intact and without any alterations. In rare cases, some brand name jewelry pieces will not have a serial number, but this is only in the cases where the manufacturer themselves produced the piece without an imprint (usually due to size or design limitations).
Affiliations
- We are a registered member in good standing of the BBB Online
- We are a platinum member in good standing of the International Watch and Jewelry Guild
- Luxury Bazaar is a member of The Jewelers Board for Trade
- Luxury Bazaar is a member of Gemological Institute Of America
- We are a SortPrice certified merchant in good standing
Luxury Bazaar is a verified Authorize.Net merchant.
- We are DUNS registered in good standing
- We have been on eBay since 2002, with our main store LuxuryBazaar producing millions in annual sales and earning us the distinguished accolades of "Top-Rated Seller" and "PowerSeller." If you're at all curious about what past customers have thought of our top-quality products and service level, just take a look at the decade's worth of fantastic customer reviews we've received on eBay and you'll see all you need to know.
- We have also been a verified Premier PayPal member since 2001, meaning all of our online transactions are swift, secure, and professional.
-“Top-rated sellers are PowerSellers who have achieved the highest levels of customer satisfaction and receive additional benefits to recognize this achievement.”
- “PowerSellers achieved eBay requirements for sales volume, customer satisfaction, policy compliance, and account standing and are rewarded with exclusive benefits to recognize their contributions to the success of the eBay Community!”
- We are also a Verified Premier PayPal member since 2001
Warranty
Watches: Since we are not an authorized dealer of any of the watches we sell, the manufacturers will not honor warranties on watches bought through us. However, Luxury Bazaar provides each buyer with an equivalent warranty that mirrors the manufacturers one-to-one.
In the unlikely event that something does go wrong with your watch within 2 years of the date of purchase, the watch would need to be sent back to us. Our highly qualified, professional watchmakers serve as authorized repair centers for many high-end watch manufacturers, and can repair virtually any watch using only genuine parts. However, if the defect is of a particularly serious nature, we will have the watch returned to the respective manufacturer for repair, though these manufacturers unfortunately take a minimum of 4-8 weeks to repair a watch (or longer, if parts are back ordered).
Jewelry: In the unlikely event that part of your jewelry breaks within 2 years of the date of purchase, you can send it back to us and our qualified jewelers will repair the piece and get it back to you, usually within 10 days. Our Limited Warranty for Watches and Jewelry: The Luxury Bazaar warranty covers all new watches and jewelry for the period of two years from the date of purchase.
The warranty covers manufacturing defects only.
The warranty does not cover damages such as scratches, finish, crystals, glass, Straps – leather, fabric or rubber, damage due to wear and tear, damage resulting from wear under conditions exceeding the watch manufacturer's water resistance limitations, and damage due to physical and/or accidental abuse.
All warranty repairs must be handled directly through Luxury Bazaar. Watches opened or repaired by any other source will void all warranties. Luxury Bazaar will cover all parts and labor or replace the watch at our discretion within the warranty period.
Shipping and insurance costs for warranty returns to us must be covered by the customer. Returns must be shipped via traceable courier, such as UPS or USPS (do not ship via FedEx; FedEx does not insure watches or jewelry valued above $500). Return shipment must be pre-paid and fully insured. Collect shipping will be refused. In case of loss or damages, customer is liable. Return shipping expenses to the customer once the watch is repaired will be covered by Luxury Bazaar.
In case a repair is necessary, please call us to obtain a return authorization number. All warranty returns must have a Return Authorization Number (RA). This number must be displayed on the outside of the box. A watch returned without authorization will be refused. Please include a copy of your invoice and/or a detailed letter indicating the problem, the return address, contact phone numbers and an email address.
