About Us

The first thing is REAL customer Feedback, just about every website out there has a Testimonial page that has multiple entries from customers all over raving about how great that website is and how satisfied they are with the product they bought. Well we don’t have that page, why? Simple, common sense will tell you that we control everything that is on our website, so we can put up as many testimonials as we like, all positive of course, and there is no way to verify how true the information is. How many times have you read “Great company, great deal, excellent customer service, Bob from Ohio”, it’s almost a cliché now.

We have been online since 2001 selling high end goods to clients all over the world; we started on eBay prior to launching our website, so the best and first place you should look as a new client is on eBay. With eBay, all feedbacks are real comments from real clients and these cannot be faked, further more you can actually contact these people through the eBay system and ask them what their experience was like with the seller. Please see eBay Section for more details.

Building trust online is difficult to do properly but very easy to fake. You won’t see any customer testimonials on our site frankly because we think they’re clichéd and flawed. Any testimonials you see on any website on the Internet might be completely fabricated. We’d rather you do the research on us to make sure you’re making your purchase with a company that can be trusted.

We have been online since 2001 selling high-end goods to clients all over the world. As you may have already read, we began as an eBay store before setting up on luxurybazaar.com and we still sell goods through that same account that began a decade ago. We don’t think you’ll be able to find a better account of the transactions we have completed than our feedback scores on eBay. Dig into our background there first if you are a new customer.

Because we stock so many products, we need a place to put them. As such, Luxury Bazaar isn’t just an online store but also a twenty thousand square foot brick and mortar showroom in Philadelphia’s suburbs. Feel free to stop by and pay us a visit. That way, you’ll be able to touch and feel your potential purchase and take the anxiety out of waiting for a package worth tens of thousands of dollars.

Luxury Bazaar prescribes to a “No questions asked full refund” return policy on all of our products in stock. If for any reason you are not satisfied with your purchase, we will take it back and give you a full refund.

If you can move money with it, we’ll take it as a form of payment. We take credit cards, Google Checkout, PayPal, cheques, wire transfers, and we are one of the few retailers online who are willing to accept payments via the escrow service. We use escrow simply because we have nothing to hide and we’re certain that you will love your product once it is received.

We ship anything anywhere with anybody. You’ll never have to worry about lost, stolen or broken shipments as our packages are always insured for the full value of the contents. We sleep better at night and so do you.

Everything we sell on Luxury Bazaar is one hundred percent authentic. We realize that it’s easy to make this claim so we have put measures in place to assure you of the legitimacy of the products we sell. If the item you purchased is proven to not be authentic, call us on it. We offer a “double your money back guarantee” and we will give you twice the price of your purchase.

Last, but not least, when you’ve been in business as long as we have, you build some references. As such, we have references from not only individuals, but from other retailers, the manufacturers themselves, and other dealers that you may have already made a purchase with, all over the world.

If none of what we've provided here answers your question, get in touch with us. You can do that by visiting the contact page and filling out the form there, emailing, following us on Twitter or Facebook, or simply by giving us a good old fashioned phone call at 1-877-328-0880 or +1-215-328-0880 for international callers.


We are a registered member in good standing of the BBB Online



We are a platinum member in good standing of the International Watch and Jewelry Guild



LuxuryBazaar is a member of The Jewelers Board for Trade



LuxuryBazaar is a member of Gemological Institute Of America



We are a SortPrice certified merchant in good standing



LuxuryBazaar is a verified Authorize.Net merchant.



We are DUNS registered in good standing

We have been on eBay since 2002, with our main store luxurybazaar producing millions in annual sales and earning us the distinguished accolades of "Top-Rated Seller" and "PowerSeller." If you're at all curious about what past customers have thought of our top-quality products and service level, just take a look at the decade's worth of fantastic customer reviews we've received on eBay and you'll see all you need to know.

We have also been a verified Premier PayPal member since 2001, meaning all of our online transactions are swift, secure, and professional.


“Top-rated sellers are PowerSellers who have achieved the highest levels of customer satisfaction and receive additional benefits to recognize this achievement.”




“PowerSellers achieved eBay requirements for sales volume, customer satisfaction, policy compliance, and account standing and are rewarded with exclusive benefits to recognize their contributions to the success of the eBay Community!”


We are also a Verified Premier PayPal member since 2001

Luxury Bazaar guarantees that all watches and brand name jewelry sold through our website is 100% authentic and, where applicable, will include the original packaging with serial numbers and/or certificates of authenticity. We also guarantee that all watches and jewelry we sell are brand new and unused (unless otherwise stated).

In fact, we are so confident in our guarantees of authenticity that we will refund double the purchase price if you get something from us that is proven to be a fake (some restrictions to this policy apply to art and antiques; contact us for full details).

While we are NOT an authorized dealer of any of the watch or jewelry brands that we sell, we do source our watches and brand name jewelry directly through authorized dealers and distributors. We thoroughly screen all of our vendors on a regular basis to make sure that they meet the high standards we set for all our business associates.

Every high-end watch and jewelry manufacturer imprints a serial number on each of their pieces for identification purposes. We guarantee that each item we sell bears the original manufacturer’s serial number intact and without any alterations. In rare cases, some brand name jewelry pieces will not have a serial number, but this is only in the cases where the manufacturer themselves produced the piece without an imprint (usually due to size or design limitations).

Watches: Since we are not an authorized dealer of any of the watches we sell, the manufacturers will not honor warranties on watches bought through us. However, Luxury Bazaar provides each buyer with an equivalent warranty that mirrors the manufacturer's one-to-one.

In the unlikely event that something does go wrong with your watch within 2 years of the date of purchase, the watch would need to be sent back to us. Our highly qualified, professional watchmakers serve as authorized repair centers for many high-end watch manufacturers, and can repair virtually any watch using only genuine parts. However, if the defect is of a particularly serious nature, we will have the watch returned to the respective manufacturer for repair, though these manufacturers unfortunately take a minimum of 4-8 weeks to repair a watch (or longer, if parts are back ordered).

Jewelry: In the unlikely event that part of your jewelry breaks within 2 years of the date of purchase, you can send it back to us and our qualified jewelers will repair the piece and get it back to you, usually within 10 days.Our Limited Warranty for Watches and Jewelry:The Luxury Bazaar warranty covers all new watches and jewelry for the period of two years from the date of purchase.

The warranty covers manufacturing defects only.

The warranty does not cover damages such as scratches, finish, crystals, glass, Straps – leather, fabric or rubber, damage due to wear and tear, damage resulting from wear under conditions exceeding the watch manufacturer's water resistance limitations, and damage due to physical and/or accidental abuse.

All warranty repairs must be handled directly through Luxury Bazaar. Watches opened or repaired by any other source will void all warranties. Luxury Bazaar will cover all parts and labor or replace the watch at our discretion within the warranty period.

Shipping and insurance costs for warranty returns to us must be covered by the customer. Returns must be shipped via traceable courier, such as UPS or USPS (do not ship via FedEx; FedEx does not insure watches or jewelry valued above $500). Return shipment must be pre-paid and fully insured. Collect shipping will be refused. In case of loss or damages, customer is liable. Return shipping expenses to the customer once the watch is repaired will be covered by Luxury Bazaar.

In case a repair is necessary, please call us to obtain a return authorization number. All warranty returns must have a Return Authorization Number (RA). This number must be displayed on the outside of the box. A watch returned without authorization will be refused. Please include a copy of your invoice and/or a detailed letter indicating the problem, the return address, contact phone numbers and an email address.

LuxuryBazaar.com is a website that is protected by state of the art Internet security. We take the security of our customers very seriously and always make sure that all your information is being passes behind a veil minimum of 2048 bit SSL encryption with keys from VeriSign while on the website. Once the information is on our server, it is encrypted using 2048-bit AES encryption.




Personal Info:

Your personal information is very important and we treat it as such. All your information such as name, address and especially your payment information is held privately and will only ever be used for billing, verification and shipping purposes.

We value your patronage and your privacy. Rest assured that we are in no way the type of people to share your information. We have policies in place to treat your information with the same level of security as we do our products.

Information Collection:

Browsing our site requires that you submit no information about yourself whatsoever. However, when you do voluntarily submit your information such as name, email, address, and credit card information for the purpose of a purchase, you are consenting that we are able to use that information to get you your product. You are giving us consent to the collection, use and disclosure of your personally identifiable information and you understand and agree that we may share information about you and your transaction with our business partners solely for the purpose of getting your goods to you. This will include fraud prevention, vendor direct shipping and credit card authorization. We may also disclose such information when you ask us to do so, when you need to be identified or contacted, to protect your rights as well as the rights of LuxuryBazaar.com or as require by law.

Email:

When you are visiting our website or communicating with us electronically, you consent to receive communications from us. We will communicate with you by e-mail or by posting notices on our website. You agree that all agreements, notices, disclosures, and other communications we provide to you electronically satisfy any legal requirement that such communications be in writing.

Cookies and Other Data Collection Devices:

From time to time LuxuryBazaar.com collects non-personal data through cookies, web logs, and other web monitoring technologies. A cookie is an element of data that frequently contains an anonymous unique identifier. Such data is sent from the website to your browser, which may then store it on your system for future use.

LuxuryBazaar.com uses cookies to maintain information for your shopping cart and to facilitate your shopping experience so that you will not need to continually re-add items to your shopping cart during the same browser session. We keep track of recently viewed items and other helpful features. All this is standard e-commerce practice used widely on the entire World Wide Web.

Logs:

When you visit our website, our web server automatically collects readily available information provided by your web browser or ISP such as IP addresses. We mostly use this information for demographic purposes, as well as improving our site design, product assortments, customer service, and special promotions.

Fraud:

As a seller of High End Goods, we are a primary target for online fraud and we approach this very seriously. If we receive a fraudulent order, we will notify and cooperate with the Local and Federal authorities. We do this to protect ourselves and our customers. Everything acquired during the process of fraudulent orders will immediately be turned in to the proper authorities in your immediate area. If you plan on committing fraud against us, DO NOT waste your time, we have seen it all, it will not work with us!

As we've already bragged about a bit, LuxuryBazaar.com has a really rather large collection in our warehouse. As such, most of what you see on the site is in stock and will ship with 1-2 days of a completed transaction. We will notify you that your package has left either by email or by phone.

That being said, a lot of the time, due to a high volume of orders or due to the item being on backorder, we simply cannot get the item out in a day or two. If this is the case, we will get in touch with you in a timely manner and sort out either a reasonable time frame for you to receive your order or find something else that suits your tastes. If you have already paid but the item is not in stock, we will be happy to refund your money. We are not in the business of holding your money hostage and the transaction will be refunded in the same manner it was applied.

It is also important to keep in mind that Luxury Bazaar sells across multiple platforms such as eBay, the website, to dealers, at trade shows and we often have pieces out on memos to different stores around the world. As such, it is always possible, however highly unlikely, that slight shipping delays can occur. If you are ever concerned about the stocking status of a very particular piece, simply contacting will clear up any questions you might have.

We will ship anywhere in the world with any of the world's trusted carriers like FedEx, UPS, DHL, EMS, TNT, and the USPS. Decisions will be based on where the package is going and how large it is.

Everything that leaves our store is fully insured against loss, theft and damage during its transit so you can rest easy knowing that your investment is protected. All of our packages in insured by an independent third party insurance company. Obviously, some of the time an item will exceed the limits of the insurance policy. In such cases, we will use armored services such as Brinks, Malca Amit, and Ferrari Express to get your package to you on time and in immaculate condition. Again, charges for these services will apply and will be provided at the time of purchase.

If personal delivery is something that you might be interested in, it involves the fewest people between you and our warehouse and might be the most secure means of getting the piece to you. We have a full time staff member on who does just this and will deliver your product to you personally. They are ready to travel nearly anywhere in the world to deliver your purchase. If you would like this service, let us know and the charges will be discussed and applied at the time of purchase.

Please note that due to the nature of our products and their value, every single one of the packages we send out will need an adult signature at the time of delivery. For insurance reasons, we are not able to ship our products if there isn't an adult available to sign for the package upon delivery.

Shipping to an address other than the billing address when paying with a Credit Card:

Because of the heightened risk of fraud associated with shipping luxury products, LuxuryBazaar.com prefers to ship items to the billing addresses of their purchasers. We do, however, realize that there is often a desire to have the item shipped to an alternate address. If you would like that a package be shipped to an address other than your billing address, we ask that you contact your credit card company and have them add an "Alternate Shipping Address" to your account with them. It is a very simple and routine process that shouldn't take longer than a few minutes to complete. In turn, it adds a level of security to your purchase that simply isn't worth overlooking.

Simply call the phone number on the back of your credit card and when you're talking to a real person, ask that they add an "Alternate Shipping Address to File". Get them to add the address you would like to have the product shipped to. This extra five-minute security procedure will ensure that both you and we are protected from potential fraudulent orders by letting Luxury Bazaar know that the cardholder has authorized us to send the product to an address other than the billing address on the credit card's account.

If, of course, all of this is a little too much to put into your purchase, please feel free to come and pick it up in person. Just make sure you show up during our normal business hours.

Duty - Most international orders are subject to customs duty and tax regulations specified by the designated country, and are the sole responsibility of the customer. You may contact your local customs office for details. The average international order takes up to one week for delivery. Oversize and/or high value orders may require additional shipping charges.

We prescribe to a "No Questions Asked" returns policy. If, for any reason whatsoever, you are not 100% happy with your purchase, give it back to us and we'll give you your money back. Everything we sell is authentic and new, unless otherwise stated. We are serious about our products and have no reason to hide behind ridiculous restocking and return fees. The only thing you'll have to pay for is return shipping.

Returns must be made within seven days of you receiving the product.

All returns must also have a Return Authorization (RA) number. As such, to get an RA number, you'll need to get in touch with us prior to shipping it back. This number must be displayed on the outside of your box and will expedite the process. As much as we like getting gifts, any returns without an RA number will be returned to the sender.

If you are planning on returning an item to us, it must be returned in its original box and with everything it came with.

Returns will be credited in full minus the price of the original shipping costs and the costs associated with insuring your purchase.

Credit will be issued in the same form that your payment was made. We cannot refund you cash for a purchase you made with a credit card.

We expect the same level of security and shipping when you are getting the package back to us. All returns must be shipped with a traceable courier such as UPS or USPS. Do not ship via FedEx, as FedEx does not insure watches or jewelry valued above $500. Return shipment must be pre-paid and fully insured for the amount you expect credit. Collect shipping will be refused. In case of a loss or damage, customer is liable.

Once you have received an RA number, the item must be shipped to us so that we receive it with 7 days. In addition to the above, the following must be taken into account depending on what you purchased from us and want to return.

Watches:

Watches must be returned in the original condition, with all protective plastics/tape and hang tags intact, and with all accessories, including boxes and papers. Until you are positive you will be keeping the watch, kindly refrain from wearing it. It is almost impossible to wear a watch for even a day and for the watch not be blemished or scratched. Please do not have the bracelet sized (links removed), or any straps cut. Please note that some watches are on memo and do not carry a return policy. You will be notified beforehand if your purchase meets this criteria. Also, note that special and/or custom orders do not carry any return policy.

Jewelry:

All jewelry must be returned to us in the original condition, with all the original boxes, papers, tags etc. Resizing of Rings, Bracelets, and Necklaces done by the customer voids the return policy.

Art and Antiques:

All artwork and antiques must be returned in the condition it was received. If a specialized carrier was used to deliver the item to you in a case of a return you must use the same carrier for returns.

Special Orders:

We will gladly assist in providing special orders of items that we may not currently have in stock. Due to the specialized nature, special order items are not subject to the standard return policy. If your item is a special order item, we will notify you at the time of purchase. This mostly applies to Watches and Brand Name jewelry that is not in stock and has to be ordered.

Purchases by Manufacturers:

Our return policy does not apply to any purchases made by any watch manufacturer, watch brand distributors, and/or any person acting on behalf of any of these entities in any capacity. Purchases made by the aforementioned entities may not be returned for any reason under any circumstances.

We believe that the conditions laid out here are very reasonable, fair and simple to adhere to. If for any reason any of these conditions can't be met, please get in touch with us as soon as possible. We are very reasonable people and are willing to listen to what you have to say, but you simply must give us a call and receive authorization before you put the product in the mail.

Gift certificates are perfect for so many instances. If you're sure the recipient is a fan of the luxury goods we sell here, but you're not entirely certain of which style best suits their personality, a gift certificate is in order. They are perfect gifts for those who live around the world, as we will ship anywhere. They also make great donations for charity events and other donations.

What's more is that our gift certificates never expire and can be purchased in any denomination you wish. We feel that expiring gift certificates are a terrible way to take advantage of customers and we simply don't prescribe to such unfavorable business techniques. Please get in touch with us if you would like to purchase a gift certificate.

We are always looking for new (to us) pieces. Consignment is something that the business was built on and we can appreciate a fine piece of jewelry no matter who has worn it before. As such, if you have a fine piece of jewelry or a luxury watch that you no longer wear, we'll be happy to help you find somebody who will. Frankly, our customers are the people you want to buy your unwanted jewelry and watches. We will take pictures, post it on our website and eBay store as well as including it in our mailing lists and our other online profiles. We will also let our private customers know that we have your piece available. We also work closely with a network of other dealers and attend nearly all the major trade shows. Frankly, if you contact us about the consignment of your watch or jewelry, we'll probably already know who is going to buy it.

That is the reason that 90% of our consigned products sell within 8-10 weeks. What's more is that there is no cost to you whatsoever. The price we agree upon is what you will see from us once your product has sold. You won't see any hidden photo, insurance, commission or repair fees. If you are planning on selling a piece of jewelry or a watch, get in touch and see how you like our consignment option.

We really try to make the process as easy on you as possible. Once you've contacted us and we've discussed the item, we'll give you a written or verbal assessment of the value of the item you are trying to consign. We'll then send you a prepaid and insured shipping label or schedule a pickup with a specialized courier if it is required. Once we have the item, we will be able to give it a thorough look see and contact you within 24 hours to discuss the agreement and fax you a legal consignment document to be signed. Please, take a look at the sample consignment document if you would like some more information on them. We have a notary in-house so that all documents will be properly notarized.

If you simply do not want to go the consignment route, we are always happy to consider a purchase of your unwanted luxury items. This purchase works in much the same way that the consignments do, but obviously, without the need for the consignment documents and with the need of us paying you. All payments for items received will be issued within 48 hours of our receipt of the product. In some cases with pieces of art or antiques, however, it can take use up to ten days to complete the process as outside specialists may be required to appraise the value of the goods and ensure its authenticity. Identity verification is a must. We will ask for documentation that we can keep on file in regards to the seller and the item sold to us.

We love trades, everyone loves to trade up, be it watches, jewelry, and in some cases even paintings and antiques so if you're eyeing a product we have, and you've got one you don't, get in touch with us and we'll work something out.

Call us with your propositions, we love making deals!

If you are a dealer and you're wondering what we can offer you, please get in touch with us. We welcome all inquiries and would much rather work with you than against you. What we achieve together will be greater than what we could have achieved separately.

Similarly, if you are a company that manufacturers or wholesales luxury products and you feel like they would have a nice home here at Luxury Bazaar, please, get in touch with us and we'll work something out.

Здравствуйте! Мы рады, что вы заглянули к нам! Задержитесь на пару минут и полистайте наши страницы, вы обязательно найдёте то, что вам понравится! Сделайте себе подарок! А может вы хотите порадовать любимого человека? Выбирайте, а если у вас появятся вопросы, звоните, и наши сотрудники (говорящие по-русски) с удовольствием помогут вам. Мы доставляем наш товар во все страны мира! Хорошего вам дня и до новой встречи!

ברוך הבא לאתר שלנו ! מחפש מתנה ? רוצה לפנק את האדם האהוב עליך או סתם לפרגן לעצמך ? אנו בטוחים שכלי החיפוש באתר יאפשרו לך למצוא וגם לקבל מה שאתה מחפש בקלות. אנא פנה אלינו טלפונית בכל שאלה. הצוות שלנו (דובר גם אנגלית ורוסית) ישמח לעמוד לרשותך בכל נושא. אנו מספקים את המוצרים שלנו לכל העולם! יום טוב לך עד שניפגש שוב! אנה טננבאום

Click here to view our terms and conditions

Please take some time to read the full terms and conditions for LuxuryBazaar.com. If you have any questions or concerns about our terms and conditions please feel free to contact us.